Unlock Smarter Product and Assortment Decisions with Customer Voice

Generate real-world product intelligence from customer feedback from every channel to drive product growth, category growth, reduce risk, and strengthen brand performance. 

Proactively Spot Issues: Get early alerts on quality or usability problems impacting SKU performance.
Fine-Tune Assortments: Balance sales data with customer feedback to optimize product mix and maximize category success.
Accelerate SKU Rationalization: Quickly phase out underperforming SKUs or introduce new ones grounded in customer voice.
Strengthen Retailer Negotiations: Leverage feedback-driven intelligence to highlight strengths and weaknesses of your products for better retailer partnerships.

ListenX's AI-driven actionable insights delve into real customer experiences with your app/products, offering you:

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  Enrich Overall Product Experience
  Gain a comprehensive understanding of how customers perceive product quality, functionality, and value. Leverage feedback insights to address issues proactively, foster product improvements, innovate new product offerings and exceed customer expectations.  
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  Perceived Value Analysis
  Identify how customers perceive the value of your products relative to their expectations and needs. Refine your value proposition based on these insights to strengthen brand loyalty and maximize customer satisfaction. 
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  UI/UX Experience Analysis 
  Evaluate how intuitive, engaging, and accessible users find your app or product interface to drive user-centric design improvements.
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  Performance & Stability Assessment  
  Uncover how customers perceive the reliability, speed, and smooth operation of your app or product to prioritize technical optimizations that directly impact user satisfaction.
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  Privacy Insights  
  Gauge customer trust by analyzing feedback related to data handling, permissions, and transparency. Identify whether users feel informed and secure about how their personal information is collected and used—critical for building long-term trust and compliance readiness.  
  
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  Security Sentiment Analysis
  Detect concerns or confidence in the security of your product by mining reviews that reference data breaches, login protection, fraud experiences, or secure transactions. These insights help highlight potential vulnerabilities or reinforce secure-by-design messaging. 
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  Brand perception
  Understand brand perception by analyzing user sentiment across reviews and feedback to identify trust, loyalty, and overall brand value.